We offer a 30-day research satisfaction guarantee. If a product arrives damaged, is mislabeled, or fails to match its published Certificate of Analysis, contact us within 30 days of delivery for a replacement or refund.
Free replacement of any damaged vial, no questions asked. Refunds are issued to the original payment method once the claim is verified.
Because products are for research use only, we cannot accept returns of opened or reconstituted vials for reasons of sterility and integrity. Damaged-in-transit claims require photos of the packaging and vial within 7 days of delivery.